Sunday, January 13, 2013

Criterion and Norm Referenced Evaluations



Criterion and Norm Referenced Evaluations


Criterion referenced tests (CRT) and norm referenced tests (NRT) are two forms of evaluation primarily utilized for student assessment.  First, CRT examines the individual’s proficiency in regard to a particular line of training or curriculum.  Such methods disclose the effectiveness of the instruction.  Hence, the individual is evaluated based on what they have learned or retained rather than in comparison to other individuals.  However, NRT evaluates individuals in comparison to others.  More specifically, mass numbers of students are evaluated in effort to identify varying levels of performance, from high to low.  Often, NRM is employed for student placement or advancement.  Examples of a NRT are the GRE, SAT, or ACT.  Although both CRT and NRT measure individual performance and are utilized for standardized testing, it is critical to realize CRT measures performance based on a certain standard whereas NRT measures individual performance in relation to other individuals (Bond, 1996).

                                                           References
Bond, L.A. (1996). Norm- and criterion-referenced testing. Practical Assessment,
Research & Evaluation, 5(2). Retrieved January 3, 2013 from


Review: Validity of Work-Life Balance Assessment



Review: Validity of Work-Life Balance Assessment

            Research provides various constructs of evaluating work-life balance (WLB).  Regarding such assessments it is imperative to consider the validity of the testing.  A particular case recorded in the article, Satisfaction with work-family balance among German office workers (2010), examined the concept of WLB.  The test was qualitative and multifaceted, measuring satisfaction with work-family balance, organizational time expectations, psychological job demands, job insecurity, negative work-to-home interference, job control, social support at work, and controls.  Researchers utilized a Likert scale to evaluate each factor.  In addition, the assessment of each component is seemingly appropriate and comprehensive as they relate to the overall concept.  Hence, the degree of accuracy in relation to the process, technique, and tools utilized to determine the theory in question supports the validity of the study (Russ-Eft & Preskill, 2009).

            The first factor, satisfaction with work-family balance, was measured using three items: (1) “How satisfied or dissatisfied are you with the way you divide your time between work and personal life?”, (2) "How satisfied or dissatisfied are you with your ability to meet the needs of your job with those of your personal or family life?", and (3) "How satisfied or dissatisfied are you with the opportunity you have to perform your job well and yet be able to perform home-related duties adequately?" (Beham & Drobnic, 2010, p.677).  The range of responses went from 1, very dissatisfied, to 5, very satisfied.  The next element, organizational time expectations, evaluated worker’s views of the company’s time requirements.  This was measured from 1 – 5, strongly disagree to strongly agree.  Third, psychological job demands were examined using five items from the Swedish Demand-Control-Support Questionnaire (DCSQ).  The scale employed ranged from 1 – 4, never to always.  Then, job insecurity was tested by examining four items measured from 1 – 5, strongly disagree to strongly agree.  The fifth component, negative work-to-home interference, employed three items from the SWING Work-Home Interaction Survey Nijmegen.  Responses ranged from 1 – 4, never to always.  Sixth, job control was assessed employing two items from the DCSQ.  Responses ranged from 1 – 4, never to always.  The next factor, social support at work, addressed five items of the DCSQ and rated responses from 1 – 5, strongly disagree to strongly agree.  The last component, controls, considered the variables associated with the study; sex, age, organizational tenure, number of children, supervisor status, and type of organization.  Also, it should be noted, 716 online questionnaires were collected via email from the HR departments of 2 organizations, a financial service and an information technology company, both in Germany (Beham & Drobnic, 2010). 
            Although the method of testing was deemed suitable, researchers provided a listing of limitations associated with the study as well.  Such issues included the fact that cross-sectional non-experimental designs fail to account for causal conclusions.  Results are often considered vague in these instances.  Therefore, the authors recommend experimental research designs and longitudinal studies in forthcoming studies.  Additionally, the fields of work selected, financial service and an information technology, limit potential outcomes.  Future studies should include individuals from a larger sample of occupational backgrounds.  Another limitation affecting the validity of the research involves the reliance of participant feedback.  Individuals may refrain from correctly answering items.  Participants must respond openly and honestly concerning their occupational and leisure experiences inclusive of their opinions, beliefs, and emotions associated therein.


References

Beham, B. & Drobnic, S. (2010). Satisfaction with work-family balance among German office
workers. Journal of Managerial Psychology, 25(6), 669-689.
Russ-Eft, D. & Preskill, H. (2009). Evaluation in organizations: A systematic approach
to enhancing learning, performance, and change (2nd ed.). New York:
Basic Books.

Reliability



Reliability
            When selecting an IQ test to administer, one must consider the reliability of the testing.  Reliability is defined as the coherence of the instrument in conjunction with the information collected using said instrument as the data is gathered over time.  It is the repeatability of the measurement which determines the degree to which the test is consistently effective (Russ-Eft & Preskill, 2009).  Additionally, when estimating reliability various components should be considered.  Such factors include the differences between observed scores and true scores, how standard errors of measurement and reliability coefficients provide indicators of reliability, how reliability is estimated, and the various factors that can affect the reliability of a test.  The following discussion expounds on these topics.
            First, as part of the IQ test selection process observed scores and true scores ought to be defined.  Observed scores consist of every measurement taken for each test, whereas the true score marks the constant measure.  Furthermore, each observed score contains the true score in addition to a degree of error (Thorndike & Thorndike-Christ, 2009).  A test example is a typing assessment.  Typically, an individual’s words per minute (wpm) are recorded.  If an individual is applying for various administrative assistant jobs, undoubtedly they are required to repeatedly complete a typing test for speed and accuracy.  Each of the test scores exhibits observed scores, as the constant wpm represents his or her true score.
            Second, in relation to reliability, standard errors of measurement and reliability coefficients are imperative.  The standard error of measurement refers to the typical discrepancy of measurement among scores.  More specifically, this expresses the common repeated measures in which the score deviates from the true or average score (Thorndike & Thorndike-Christ, 2009).  Hence, the range of observed scores is consistent which supports the reliability of the test.  Concerning reliability coefficients, a constant relationship between varying elements throughout testing demonstrates reliability.  Order is maintained from test to test regardless of the observed scores.  Both concepts, standard error of measurement and reliability coefficients, are interrelated in estimating reliability.  Given time limitations, researchers often utilize a couple of measurements to approximate the average scores and deviations as well as the order of the set.  Observance of the scatter sustains reliability.  In addition, it is important to estimate the precision of a score in effort to verify whether the level of variability is due to errors in measurement versus an inconsistency in true scores.  Also, this process “represents a more exacting definition of the test’s ability to reproduce the same score (Thorndike & Thorndike-Christ, 2009, p. 137).
            The final points of discussion are the factors affecting reliability and the correlation between reliability and the level of confidence one can place on an individual’s score.  In general, there are four factors affecting reliability; variability of the group, level of the group on the trait, length of the test, and operations used for estimating the reliability.  First, variability of the group refers to the consistency of order.  In cases in which order is maintained, the reliability coefficient is more precise.  However, if the order varies from test to test, reliability is adversely affected.  Second, the level of the group on the trait regards the experience or proficiency of participants in relation to the featured characteristic.  Hence, test accuracy may vary considering field goal percentages among a group of high school basketball shooting guards versus field goal percentages of a group of NBA shooting guards.  The third factor affecting reliability is the length of the test.  Generally, the longer the test the more accurate the scores are due to the fact that mannerisms or performance are repetitively displayed.  Last of these, operations used for estimating reliability are critical.  In short, various methods of testing provide varying levels of reliability (Thorndike & Thorndike-Christ, 2009).  Now, in regard to reliability and confidence, there is a direct correlation.  The more reliable the test, the more confidence one can place on an individual’s score.  Thus, an unreliable test results in less confidence concerning the accuracy of the outcome.       

References
Russ-Eft, D., & Preskill, H. (2009). Evaluation in organizations: A systematic approach
to enhancing learning, performance, and change (2nd ed.). New York:
Basic Books.
Thorndike, R. M. & Thorndike-Christ, T. M. (2009). Measurement and evaluation in psychology and
            education (8th ed.).  Upper Saddle River, NJ: Prentice Hall.

Friday, November 30, 2012

Evaluating and Rewarding Team/Group Performance






            Regularly, within teams, companies, and organizations, employees or team members are offered incentives for achieving or exceeding production goals.  This concept is commonly referred to as reward systems which in conjunction with performance management tools encourage individuals and teams to thrive.  Generally, performance is measured to determine the effectiveness of a program and assess target or task results in order to ascertain whether or not modifications are necessary (Russ-Eft, & Preskill, 2009).  Furthermore, monitoring these elements enables organizational leaders to track resources from financial and legal aspects.  The organization aims to ensure individuals and teams are maintaining performance levels while appropriately utilizing resources.  Such practices are a means of organizational accountability (Russ-Eft, & Preskill, 2009).  According to Fleisher’s 2007 survey of the American Evaluation Association, the majority of participants considered organizational evaluation to afford the following:
-          Enabled the organization to learn from its experiences.
-          Encouraged strategies for adjustment.
-          Enhanced evaluative decision-making proficiencies.
(Russ-Eft & Preskill, 2009, p. 14).
In terms of performance management tools, individual evaluations, team member evaluations, and team evaluations are employed.  Respectively, organizational leaders administer individual evaluations upon a subordinate, colleagues administer team member evaluations to measure individual performance, and organizational leaders administer team evaluations to determine the overall effectiveness of the team (Levi, 2011).  Additionally, the organization may evaluate behavioral performance.  Such evaluations are utilized to rate actions which are beneficial or detrimental to team processes.  In do so, organizations aspire to promote cooperation and team participation (Levi, 2011). 
Regarding reward systems, organizations typically offer individual, team, or organizational incentives (Levi, 2011).  Such incentives may include pay-rate increase, bonus money, promotion, or in the form of gifts.  However, each type of incentive may foster negative and positive affects.  First, individual rewards may inspire a person to surpass production requirements, yet the incentive obstructs team cohesion.  Next, team and organizational rewards allows the organization to efficiently manage and accommodate the staff.  Each team member is compensated in a similar manner regardless of job assignment or role.  Such practices tend to promote cooperation and team work.  Conversely, at times these means may form rivalries within the organization, obstructing relations and cohesion.  In addition, lack of individual compensation may hinder high performers from executing at their best (Levi, 2011).
            In general, organizations are more productive granted individual or team rewards.  For instance, in certain industries staff members tend to stay on task, adhere to company procedures, and exceed sales goals at a higher rate when offered free meals, bonus money, or time off.  Typically, individuals and teams within an organization perform more effectively granted the incentive to do so.                     

References
Levi, D. (2011). Group dynamics for teams (3rd ed.). Thousand Oaks, CA:
Sage Publications.
Russ-Eft, D. & Preskill, H. (2009). Evaluation in organizations: A systematic approach
to enhancing learning, performance, and change. (2nd ed.). New York:
Basic Books.

Thursday, November 1, 2012

Virtual Groups





            In a global economy, the use of internet and telecommunications provide significant means of enabling individuals to interact and work in conjunction.  Accordingly, the concept of a virtual team refers to the utilization of communication technologies which allow team members to work collaboratively regardless of distance or physical boundaries.  The goal is to complete tasks in a time and cost efficient manner.  Individuals are allotted an ample amount of flexibility as well.  Additionally, virtual teams are capable of sharing and processing information, networking within the organization, interacting with pertinent third parties, and maintaining internal operations (Levi, 2011).
            However, virtual teams have the potential to lack cohesion.  Establishing effective social support may prove to be difficult.  Furthermore, individuals could be bombarded with information or suffer from structural inconsistencies, misinterpretation, or a sense of seclusion.  Such issues create an environment in which unity or connectedness are compromised and conflict is more prevalent and less manageable (Levi, 2011).
            Another factor to consider is the role of leadership within the virtual team.  Under these circumstances, leaders are required to promote task and goal achievement, improve team behavior and performance, and determine impending alterations (Carte, Chidambaram, & Becker, 2006).  Although such responsibilities parallel leadership requirements in face-to-face organizations, virtual assemblies present additional challenges.  Researchers note that “leadership mediated by technology, while likely focused on the same performance and relationship enhancing outcomes, may take a different form due to changes in the availability of information, dispersion of the team, and permanence of the communications” (Carte, Chidambaram, & Becker, 2006, p. 324).  Furthermore, establishing rapport, managing conflict, and handling personal issues raises concern (Zigurs, 2003).  In effort to overcome such issues the leader may implement project management software, encourage team members to participate in discussion forums, or utilize instant messaging, or chat rooms (Levi, 2011).  Additionally, social media sites such as Facebook or LinkedIn may enhance virtual cohesion. 

References:

Carte, T.A., Chidambaram, L., & Becker, A. (2006). Emergent leadership in self
managed virtual teams: A longitudinal study of concentrated and shared
leadership behaviors. Group Decision & Negotiation, 15, 323-343.
Levi, D. (2011). Group dynamics for teams (3rd ed.). Thousand Oaks, CA:
Sage Publications.
Zigurs, I. (2003). Leadership in virtual teams: Oxymoron or opportunity? Organizational
          Dynamics, 31(4), 339-351.

Thursday, October 25, 2012

Team Diversity




            Diversity enables a group to consider or realize a resolution from a comprehensive approach.  Varying opinions, levels of knowledge, and experience are represented.  It is often said that, “two heads are better than one.”  Typically, this sentiment holds true among groups wherein various genders, cultures, ages, and sets of beliefs are involved.  Each individual possesses a certain skill set and divergent creativity.  This enables the group to utilize one’s strengths or talents based on the task at hand (Wheelan, 2005).  In short, “diverse groups generate more ideas, try out more novel ideas, and view issues from multiple perspectives” (Wheelan, 2005, p. 207). 
However, certain issues may prohibit groups from being effective.  Wheelan (2005) relays the fact that group creativity has the potential to become obstructed as members may be less productive as opposed to working alone.  Generally, this is caused by interpersonal conflict, insufficient use of time or resources, rebellion of the groups’ terms of agreement, or members feeling intimidated by others (Wheelan, 2005).
As these problems arise, members must address and overcome the issues in effort to realize favorable outcomes.  Means of coping with such concerns include implementation of the following behaviors:
1)      Addressing people in the manner they wish to be addressed.
2)      Keeping an open mind.
3)      Active listening.
4)      Make certain your true sentiments are understood by others.
5)      Research and consider variances in translations or interpretations.
6)      Think about what you are going to say prior to saying it.
7)      Refrain from using slang.
8)      Refrain from using ethnic jokes.
9)      Use varying styles of communication as applicable.
10)  Do not suppose you can or must disregard differences.
11)  Be aware of how fast you are talking (Bucher, 2010, pp. 179-182).
Improving upon the manner in which one communicates alleviates the conflict, adding to the quality of relations among diverse individuals within a group setting.

References
Bucher, R. (2010). Diversity consciousness: Opening our minds to people, cultures, and
opportunities (3rd ed.). Upper Saddle River: Pearson Prentice Hall.
Wheelan, S. (2005). Group process: A developmental perspective (2nd ed.). Boston:
Pearson Education Inc.

Wednesday, October 17, 2012

Stages in Groups and Leadership



 Stages in Groups and Leadership
            When working with a team or group, various stages and sequences inevitably take place as the group develops.  These stages, as outlined by Wheelan (2005), respectively consist of; Stage 1: Dependency and Inclusion, Stage 2: Counterdependency and Fight, Stage 3: Trust and Structure, and Stages 4 and 5: Work and Termination.  As the leader or facilitator of a group, a range of issues arise over the course of each stage.  Accordingly, it is imperative for the leader to display proficiency in assisting the group in order for group members to favorably mature through these stages.  In particular, leadership behaviors should be considered correspondingly to each phase.  Also, based on Judge & Bono, 2000; Judge et al., 2002,  “individuals who are high in extraversion, openness to experience, emotional stability, and conscientiousness emerge more frequently as leaders and tend to be more effective in their leadership roles (Schaumberg & Flynn, 2012).  Furthermore, as a leader, one ought to have a self awareness of personal strengths and weaknesses.  Such factors are pertinent to the success of group processes.
            During the initial stage, dependency and inclusion, groups establish relationships, cohesion, goals, tasks, role expectations, and structure.  Thus, forming effective communication is essential.  At this point, group members tend to be apprehensive and insecure due to the fact they are unaccustomed to group support systems (GSS) and may not know what to anticipate.  Hence, it is critical for the facilitator to ease these uncertainties by addressing, directing, and coordinating tasks and procedures (Wheelan, 2005).  According to Pavitt (1999), leaders provide “those functions that are instrumental in guiding a group to its goals, and a ‘leader’ is a group member who regularly performs at least some of these functions” (Wheelan, 2005, p. 54).  Therefore, the leader plays an active, dual role.  Additional leadership obligations include establishing rapport and trust.  Group members must regard the leader as competent as well as compassionate.  Failing to attain this manner of respect is detrimental resulting in defiance and noncompliance (Ehrhart, 2012).
            Now, in effort to address and overcome issues throughout Stage 1, the leader should exercise appropriate behaviors.  More specifically, exhibiting certain traits is critical.  Stoghill (1948, 1974) prescribes these attributes as task-related, social. and motivational skills.  In addition, Carter (1954) offers that leaders maintain group goal facilitation, sociability, and individual prominence which parallel Stoghill’s beliefs (Wheelan, 2005).  Contrarily, lacking such traits obstructs the group process and development.  Furthermore, the leader’s assuredness, uncertainty, or complacency may deter the group.  Overconfidence or the lack thereof has a tendency to foster contempt.  Also, if the leader becomes complacent as the group proceeds throughout the introductory phase, he or she may have difficulty entering into successive stages (Wheelan, 2005).
            Next, the counterdependency and fight period, Stage 2, is characterized as turbulent and divergent.  Group members may find it challenging to comprehend aspirations and expectancies or realize the value of GSS.  Upholding boundaries presents difficulties as well.  In addition, subgroups may formulate in which members either support or disapprove of leadership.  No longer is everyone dependent upon the leader.  As some group members begin to realize their own power or further question leadership competence, a divide occurs.  The subgroups create conflict in which opposing parties quarrel amongst one another.  In addition, group roles transform in which members start to take on personal responsibility.  Hence, the leader is faced with new challenges as the group transitions.  In response to such concerns, a leader’s greatest tool is awareness.  Possessing an awareness of the disputes, complexities, and hostilities which may present themselves grants foresight which enables the facilitator to make choices with the groups’ best interest in mind.  However, leaders which fail to recognize, accept, and cope with conflict and emerging roles or perspectives impede progress and prolong the phase.  One should refrain from being threatened by such occurrences (Wheelan, 2005).
            As the third stage, trust and structure, presents itself, group members continue to seek clarity in terms of task performance and goals.  Adjustments continue to take place.  Although increased cohesion, tolerance, and trust are realized, underlying pressures become evident causing additional conflict.  Group members start to question their motives and actions based on external realizations in relation to factors such as gender, ethnicity, culture, and socio-economic status (Wheelan, 2005).  They may feel as if they are incapable of conveying “behaviors and attitudes that demonstrate the roles he or she plays in other groups that make up his or her sense of self” (Wheelan, 2005, p. 9).  Within this phase the leader emerges into the essence of a facilitator.  In these instances, the leader is viewed as a consultant or mentor.  A more detailed illustration of the leadership role in Stage 3 is outlined as follows:
1)      Autocratic I – leader uses relative information to settle issues devoid of group contribution.
2)      Autocratic II – leader considers group information in order to seek resolve.
3)      Consultative I – leader considers the input of those directly affected by the issue, and then reaches a resolve.
4)      Consultative II – leader shares the issue with the collective in pursuit of feedback, and then reaches a resolve.
5)      Group II – both the leader and the collective discuss the issues and select a resolve (Wheelan, 2005, p. 83).
Furthermore, the leader must be capable of selecting the appropriate leadership style according to the dynamics of the group.  The greatest deterrent at this stage is the inability to choose a suitable approach or lacking adequate information (Wheelan, 2005).
            The final stages of group development, work and termination, entails task performance and productivity in lieu of goals resulting in a constructive conclusion of the group process.  During these closing phases, efficiency is critical.  At this time, many consider certain roles or expectations of the leader as having been dispersed or delegated to group members, demonstrating a democratic approach.  This may exemplify effectual leadership on behalf of the facilitator.  Yet others desire the leader to remain as active, persuasive, and involved as within previous stages, referred to as an autocratic style.  Ostensibly, the leadership style should be tailored to the given situation or status of the group (Wheelan, 2005).  Although these methods are arguable, other actions or behaviors are generally deemed unfavorable.  In particular, leaders that do not relate to the group decrease overall productivity, negating favorable outcomes (Wheelan, 2005).
            Additional elements to consider are the personal strengthens and weaknesses associated with the leadership role and group processes.  First, as a leader, the contributor is confident in his abilities to facilitate and manage teams throughout group development.  Past experience, training, and education are key tools in achieving such achievements.  Although it is important to refrain from audaciousness, one must realize his or her abilities and essentially exercise such in effort to assist, guide, support, and gain the confidence of those in his or her care.  He has served in various managerial, training, and leadership roles which have enhanced his proficiency and level of comfort, enabling him to offer beneficial tutelage.  However, one must equally consider his or her limitations.  Personally, the greatest obstacles to overcome involve the perceptions of others.  Often, as a young black male aged thirty-five appearing to be a twenty-something, people perceive one to be unknowledgeable, inexperienced, or incapable of addressing various relevant issues or merely maintaining a conversation of substance.  Additionally, while former experience is valuable, supplementary tools are required to advantageously assist individuals in future endeavors.  Furthermore, personal bias concerning differing religious beliefs may hamper efficient leadership.  Coming from a Christian background, certain practices and lifestyles are regarded as unacceptable or problematic triggers.  In consideration of the aforementioned factors, one should remain objective and aim to assist individuals within the group in suitable manner in spite of.
            In closing, leaders persuade the actions and thoughts of team or group members by helping them relate to one another and alter the manner in which they perceive themselves (Johnson, Venus, Lanaj, Mao, & Chang, 2012).  As group members progress throughout the stages of development, leaders are challenged to sustain such realizations.  Therefore, as a leader, one must consider the difficulties which are revealed throughout the process.  Moreover, as the leader one must ponder upon their own strengthens, weaknesses, and biases which may persuade or construe their vantage, impeding group processes.  The ability to generate conditions which enhance functionality, productivity, and favorable outcomes is essential (Wheelan, 2005).        
References:
Ehrhart, M.G. (2012). Self-concept, implicit leadership theories, and follower preferences
for leadership. Journal of Psychology, 220(4), 231-240.
Johnson, R.E., Venus, M., Lanaj, K., Mao, C., & Chang, C. (2012). Leader identity as an
antecedent of the frequency and consistency of transformational, consideration,
and abusive leadership behaviors. Journal of Applied Psychology, Advance online
publication. doi: 10.1037/a0029043.
Schaumberg, R.L. & Flynn, F.J. (2012). Uneasy lies the head that wears the crown: The
link between guilt proneness and leadership. Journal of Personality and Social
Psychology, 103(2), 327-342.
Wheelan, S. (2005). Group process: A developmental perspective (2nd ed.). Boston:
Pearson Education Inc.

 



Group Theories and Models




Group Theories and Models
            Facilitating groups and working with teams requires practitioners to utilize or consider group theories and models.  Since the 1950s various models from major theorists have been prescribed and implemented throughout the field.  Such approaches include the Sequential Model, Life Cycle Model, Cyclic Model, Equilibrium Model, and Adaptive/Nonsequential Model.  In this regard, when employing means of group development, facilitators must demonstrate proficiency and comprehension in order to appropriately assess and execute proper procedures (Wheelan, 2005).  This ability allows him or her to advantageously apply these models and theories within group practices, enabling participants to achieve favorable results.  Hence, the ensuing information defines and discusses such concepts.
            The first model illustrated is referred to as the sequential model.  This framework was introduced by Bennis and Shepard (1956) and demonstrated by other prominent researchers in particular Tuckman (1965) and later Tuckman and Jenson (1977).  The basic concept describes group development in a methodical, chronological manner.  In effort to expound upon the sequential model, Bennis and Shepard pioneered the study of T-groups which aim to teach and develop group processes among participants as well as promote interpersonal relations.  These aims are separated into two phases.  Phase one deals with dependence while the second phase concerns intimacy and interdependence matters.  Furthermore, Bennis and Shepard breakdown the phases of the sequential model into subphases.  The subphases of the dependence phase include dependency/flight, counterdependency/fight, and resolution/catharsis.  Then, phase two consists of enchantment/flight, disenchantment/ fight, and resolution/catharsis (Wheelan, 2005).  In order to grasp a comprehensive understanding of the sequential model an overview of the subphases is provided hereafter.    
            To begin with, dependency/flight is the initial step in which group participants seek guidance, understanding, and purpose from the leader or facilitator.  Often, individuals are apprehensive or reluctant, in need of motivation.  As the facilitator offers direction, clarification, and support, group members perceive him or her as knowledgeable and compassionate.  These considerations exemplify dependency.  The flight portion of the subphase transpires as participants attempt to avoid tasks.  Instead of focusing on goals and practices associated therein, individuals seek security and togetherness among their peers (Wheelan, 2005).
            The second subphase of dependence is counterdependency/fight.  This refers to the manner in which the facilitator refrains from completely expressing the group’s status or level of development.  Typically, some members are irritated and lose confidence in the facilitator’s abilities while other members maintain reliability towards the facilitator.  As a result the group becomes divided into opposing sides, counterdependents versus dependents.  From the ranks of those which oppose the facilitator, some may challenge the agenda.  Yet those which support the facilitator fight to thwart such challenges (Wheelan, 2005).
            As group members merge into the final subphase of dependence, resolution/catharsis, they become aware of the fact that their divided efforts have been impeding progress.  This takes place as certain members, independents, serve as mediators among the disputing parties.  Additionally, although the facilitator remains a valuable resource, participants begin to formulate their own course of action (Wheelan, 2005).
            Now, once the dependence phase diminishes, group members segue into the second phase with emphasis on intimacy and interdependence.  More specifically, the fourth subphase, enchantment/flight, occurs.  Initially this step is seemingly pleasant.  However, as members neglect their differences they encumber the ability to effectively and progressively communicate.  Undoubtedly participants’ culture, ethnicity, gender, age, religion, career, level of education as well as other dynamics vary from person to person.  Yet, as they bond with others within the group, the experience may conflict with external group associations.  Hence, group members may develop as sense of hypocrisy.  At times they may feel as if ‘self-in-group’ is not true to the ‘true self’ (Wheelan, 2005).
            Next, group members become disenchanted and fight.  Once again, two subgroups develop with differing perspectives on the quality of interpersonal relations and intimacy levels.  Overpersonals desire to maintain intimate communiqué while underpersonals object intimacy.  Subsequent to these realizations, independents come forward and mediate the situation (Wheelan, 2005).
            The final subphase of the sequential model is resolution/catharsis.  This step occurs as group norms are fostered which embody cultural diversity and awareness.  Relations among group members are genuine, encouraging self-expression and a developmental learning environment (Wheelan, 2005).
            Furthermore, Bennis and Shepard convey the fact that the aforementioned phases of the sequential model may vary from group to group.  Groups may terminate early on or experience difficulties throughout (Wheelan, 2005).
            In addition to Bennis and Shepard’s sequential model, numerous models utilizing ordered stages are recommended.  From these, Tuckman (1965) constructed a sequential model consisting of the following stages: forming, storming, norming, and performing.  Later on (1977), along with Jensen, a supplementary phase, adjourning, was added (Wheelan, 2005).  These phases are illustrated below:
1)  Forming – (Orientation): Group members get acquainted, tend to be
apprehensive, and outline various tasks.
2)  Storming – (Conflict): Roles and requirements are debated, differing views are
expressed.
3)      Norming – (Structure): Tasks towards goals are executed in a persistent manner
as interpersonal relations strengthen.
4)      Performing – (Work): Completion of tasks is the focal interest once the group
learns how to work effectively.
5)      Adjourning – (Dissolution): The group process concludes favorably or fails to
            achieve positive results (Levi, 2011, p. 40).
Similar to Bennis and Shepard, Tuckman and Jensen’s Sequential Model follows a systematic progression.  Additionally, groups may or may not realize each step or complete the full process (Levi, 2011).
            Although the previously mentioned methods suggest groups develop in stages, others argue group development occurs in repetitive cycles.  Generally, cyclic models advise that issues or events may persist and reappear at various instances throughout the group process.  Furthermore, as with sequential models, several practitioners prescribe varying cyclic models.  Of these, Bion (1959) and Parsons (1961) are highlighted (Wheelan, 2005).
            First, Bion considered opposing groups, the work group and the basic assumption group.  Throughout the group process, the work group stays on task in effort to achieve goals while the basic assumption group refrains from completing tasks and fights or flees from the facilitator or productive group members.  These actions are similar to those expressed by Bennis and Shepard’s dependency substages.  The major variance is the fact that in Bion’s opinion, such realizations may take place at any time with no respect of order (Wheelan, 2005).
            Next, Parsons demonstrated four phases among groups.  These include latent pattern maintenance (L), adaptation (A), goal attainment (G), and integration (I) as described in the following:
1)      Latent Pattern Maintenance – Behavioral patterns are established and maintained, norms developed.
2)      Adaptation – The group organizes and establishes role expectancies.
3)      Goal Attainment – Tasks are performed in order to achieve goals.
4)      Integration – Organizational modifications are incorporated to benefit group functionality (Wheelan, 2005, pp. 10-11).
Although the order of these stages is debatable and varies dependant upon the group in question, the cycle is repetitious (Wheelan, 2005). 
            Another model of group development is the life cycle model.  Such methods imply that group processes correspond to life.  More specifically, “groups are born, develop, mature, and eventually die” (Wheelan, 2005, p. 11).  In comparison to sequential models, life cycle models utilize chronological stages.  However, the final stage, termination is more emphasized.
            Again, quite a few versions of the life cycle model are shown.  For these purposes, Burnand (1990) and Mann (1975) are illustrated respectively.
Burnand: Specific Focal Issues
Stage 1 – Members are reliant upon the facilitator seeking acceptance and guidance.
Stage 2 – Conflict ensues as group norms are established.
Stage 3 – The facilitator is disregarded as the group focuses on completing tasks.
Stage 4 – Members become more intimate as they divide into subgroups.
Stage 5 – Boundaries are set, members endeavor to unite.
Stage 6 – Individual and group aspirations are realized (Wheelan, 2005, p. 11).
Mann: Group Conversation Analysis
Stage 1 – Dependency.
Stage 2 – Member apprehension and conflict.
Stage 3 – Dissatisfaction increases.
Stage 4 – Dissatisfaction and conflict decreases with emphasis on task completion.
Stage 5 – Separation and dissolution (Wheelan, 2005, p. 11).
            The fourth type of group development models, equilibrium models, regard group stability.  This consideration is demonstrated in robust equilibrium and punctuated equilibrium.  Robust equilibrium speculates that initially group interaction wavers yet stabilizes as time progresses.  Although punctuated equilibrium exercises these beliefs, additionally this premise features excessive change.  Afterwards, phases of change are followed by stability once again as the group transitions throughout the latter stages of the process (Wheelan, 2005).
            The final model displayed is the adaptive/nonsequential model.  Within this approach, internal and external factors influence the quality of group interaction.  Hence, environment, individual perspective, or personal circumstances affect interpersonal relations, behavioral patterns, conflict, and change.  Additionally, another form of this model considers the complexity theory and defines groups as complex adaptive systems.  Such systems are comprised of interconnected individuals with the ability to alter conditions and predict prospective incidents (Wheelan, 2005). 
            As mentioned beforehand, these models mirror and contrast one another.  In terms of the sequential and life models, both utilize systematic order yet describe such stages in varying ways.  Also, both models illustrate comparative features to the cyclic models such as dependency, conflict, flight, and task or goal achievement.  In addition, resistance, relapse, inactivity, and repetition commence throughout varying models.  “These similarities among models have led some researchers to conclude that there is sufficient evidence to support the idea that all groups face a basic set of developmental tasks” (Wheelan, 2005, p. 13).
            From a personal perspective past experiences have realized certain aspects of all four of these models.  However, the sequential model has been the most prevalent.  Typically, when starting a new class or group intake features outlined by Tuckman and Jenson come about.  A specific case involved a fraternal process.  Initially, aspirants (group members) were introduced to one another and acclimated to the process.  During this forming stage the level of apprehension and uncertainty were high and participants were quite dependant upon the dean (group leader).  Maintaining his favor was imperative.  As the aspirants entered the storming phase, personalities and interests conflicted.  Once the norming phase began, members acted as a collective unit and refrained from depending upon the dean, relying upon one another instead.  By the time the performing stage presented itself aspirants were completing service programs, planning social functions, meeting regularly for study sessions, and exercising daily as a unit.  Although the adjourning phase signified the end of the process and concluded with the ultimate goal, attaining brotherhood, it was merely the beginning of a new existence.  This group process, when effectively administered, equips members with the tools, knowledge, ability, confidence, and camaraderie to maintain interpersonal relations and succeed in this multi-faceted global society.
            In conclusion, practitioners should be aware of the varying models and theories of group development.  The sequential, life cycle, cyclic, equilibrium, and adaptive/nonsequential models encompass several dynamics worth consideration which must be appropriately applied.  Although researchers debate or prescribe varying approaches, several similarities exist.  Noting these commonalities coupled with the ability to differentiate among group development models are vital to group processes. 

References:
Levi, D. (2011). Group dynamics for teams (3rd ed.). Thousand Oaks, CA:
Sage Publications.
Wheelan, S. (2005). Group process: A developmental perspective (2nd ed.). Boston:
Pearson Education Inc.


Monday, September 24, 2012

Work-Life Balance: Literature Review



Work-Life Balance: Literature Review
            The theory of work-life balance refers to an individual’s ability to favorably manage his or her career and personal life (Kofodimos, 1993).  Hence, researchers continuously seek and offer innovative means of effectively achieving such status.  Furthermore, as researchers analyze this phenomenon, causal factors associated with detrimental and constructive outcomes are identified.  In effort to provide ample consideration to the quality of work-life balance, researchers must continuously evaluate these factors in relation to the level of work-life balance realized in particular among differing individuals.  In order to explicate this concept, researchers should reflect on relevant psychological literature in regard to the topic.  Doing so enables one to address existing knowledge, identify problematic issues, amalgamate and rationalize these findings with current research, and justify the need for ongoing investigation.  The information presented henceforth demonstrates the previously mentioned.
            Typically, research offers varying approaches and factors of work-life balance.  First, according to Kofodimos (1993), a specific method of examining this concept includes a personal assessment in which problem areas, issues, and stressors are recognized.  Once the assessment is completed the course of personal development towards balance persists through the following nine phases; 1) balancing time, energy, & commitment, 2) integrating mastery & intimacy, 3) developing self-awareness &  self-realization, 4) vision of personal aspirations, 5) vision of approach to living, 6) vision of central life priorities, 7) structuring life in accordance with priorities, 8) implementing mastery & intimacy-oriented approaches, and 9) living consistently with life values & goals (Kofodimos, 1993, p. 86-87).
            Another approach implemented to determine the quality of work-life balance utilizes boundary management.  Based on a study in Work and personal life
boundary management: Boundary strength, work/personal life balance, and the segmentation-integration continuum (2007), researchers analyzed individuals’ sense of limitations and interference at work and at leisure.  The fundamental concerns focused on four factors; work interfering with personal life, personal life interfering with work, work enhancing personal life, and personal life enhancing work.  Again, an assessment was issued, yet consisted of organizational participation.  In addition, subjects were randomly selected.  Basic criteria for participation merely required subjects to have computer access while working to ensure that staff members from varying positions were considered.  Research results indicated that work inflexibility coupled with personal life interference increased occupational frustration as personal inflexibility in conjunction with work interference obstructed personal satisfaction.  Hence, the inability to separate work from leisure fosters work-life imbalance.  Furthermore, participants were separated into four clusters in which those exhibiting high levels of boundary adherence, those slightly incapable of separating personal life from the workplace, those somewhat incapable of omitting work from their personal life, and those exhibiting comparable levels of work and personal life interference were observed.  In addition, the demographics of cluster participants were considered in generalizations.  However, the demographics were not exclusively calculated in terms of work-life balance levels.  Hence, the affects of the cluster groups and individual demographics are inconclusive.  Another limitation associated with the study includes the fact that additional research is required in order to efficiently explicate and apply these findings.  Boundary management is a fairly new concept.  Thus, further examination must be executed (Bulger, Matthews, & Hoffman, 2007).
            An additional study on work-life balance regarded career hierarchy and the age of participants.  In journal article, Work-life balance: One size fits all? An exploratory analysis of the differential effects of career stage (2012), researchers attempted to analyze how work-life balance evolves over the course of an individual’s career span.  More specifically, they set out to prove that levels of work-life balance varied given the age and position of respective employees.  Participants were selected from 15 organizations and categorized into four tiers of career status.  Results indicated that although work-life balance was a concern for all employees, causal factors were inconsistent amongst the stages.  Hence, a generalized approach is an inadequate means of assessing and granting recommendations to individuals (Darcy, McCarthy, Hill, & Grady, 2012).  These findings further imply the need for additional research and specified considerations.
            A tertiary study measured the work-life balance of various employees in terms of their shift affiliation.  In particular, the article, Work-life balance of shift workers (2008), analyzed employees according to day shift, evening shift, rotating-shift, and split or irregular shift hours.  Additionally, gender and marital status were considered.  The results revealed that first-shift employees exhibited the highest levels of work-life satisfaction, followed by second-shift employees.  Furthermore, rotating-shift workers demonstrated a 73% satisfaction rating while split and irregular shift employees exhibited a rating of 65% satisfaction.  As far as the variance from male to female, women displayed greater work-life imbalance (at a rate of 27% versus 19%) although shift affiliation was a non-factor.  In regard to marital status, first-shift employees whose significant others are also employed full-time exhibited 75% satisfaction and those whose spouses are employed part-time exhibited a 77% satisfaction rate.  However, employees whose partners were not in the work-force displayed lower rates of employee satisfaction (Williams, 2008).  These findings indicate that limited family or leisure time or the realization that one’s spouse has more ‘free’ time at their disposal has a direct adverse affect on work-life balance.  Perhaps the most significant limitation of the study is the fact that the participant pool is unidentified.  The researcher uses various percentages yet does not disclose how many participants were observed or the location or organizations from which they were selected.  Furthermore, although the type of assessment employed was mentioned, General Social Survey (GSS, 2010), its usage was quite ambiguous.

The final literature for review, Assessing Strategies to Manage Work and Life Balance of Athletic Trainers Working in the National Collegiate Athletic Association Division I Setting (2011), utilized a qualitative approach in observance of 28 individuals (15 men, 13 women).  Internet, phone interviews, and email correspondence were employed respectively.  The dynamics considered were work conditions, role expectations, and schedule flexibility.  Furthermore, individual as well as organizational coping techniques were prescribed.  The results indicated that regardless of demographics, athletic trainers had difficulties balancing work and life.  Extensive hours and travel coupled with coaching demands were the most significant causes.  Additionally, these elements prohibited participants from fostering social relationships.  In effort to promote work-life balance, organizational policies were implemented to reinforce teamwork and support.  In this regard, maintaining an adequate number of team members was considered a critical component.  Now, from an individual perspective, boundary techniques were employed.  The ability to separate training and work from leisure, personal time was critical to participants’ work-life balance.  In addition, adherence to routine, establishing priorities, and the integration of family into work activities proved to be advantageous (Mazerolle, Pitney, Casa, & Pagnotta, 2011).

Now, while the aforementioned information and approaches illustrate beneficial means of assessing or achieving work-life balance, they fail to evaluate which factors are most advantageous or destructive in precise terms of cultural diversity.  For example, although the boundary method observed the percentage of participants in terms of gender, familial status, and economics, the actual results of such subgroups in comparison to one another was ignored.  Furthermore, it failed to address ethnicity, religion, or sexuality.  Undoubtedly, such factors influence the rate of work-life balance.  In addition, supplementary studies regarded occupational status, marital affiliation, gender, and shift association, yet disregarded the influence of parenthood in detail.  These methods and surveys would be more effective given a multi-faceted, inclusive approach.  Therefore, certain questions, consequences, and considerations remain indistinct.
In addition to the specificity of work-life balance research, ethical issues must be addressed.  These include the likelihood of offending an individual of a particular ethnicity or subgroup, confidentiality, informed consent, gender empathy, and boundary issues.  First, the practitioner should refrain from insulting the subject during the research process.  Those of varying ethnicities, cultures, genders, religions, and sexual preference should be addressed accordingly.  Hence, cultural awareness is imperative.  Second, confidentiality or informed consent may be an issue.  As a psychological professional, one must adhere to the Code of Conduct (APA, 2010).  Additionally, one may have difficulty relating to those of the opposite sex or maintaining certain boundaries.  At times, analyzing women or abstaining from sexual advances may prove to be difficult.  Given the critical nature of such factors, the researcher should ponder the manner of how to manage prior to and throughout the research process.
In summary, while performing research on work-life balance, the researcher must consider previous findings in conjunction with additional comprehensive analysis.  The implementation of specific demographics and cultural diversity awareness offer an in-depth examination of the causal factors related to the phenomenon.  Consequently, these elements offer a more relevant influence, realization, and diagnosis for varying individuals.  Furthermore, in terms of work-life balance, relative data, research limitations, and ethical considerations offer the researcher applicable hypothesis and insight associated within the research process. 
           
References:
American Psychological Association. (2010). Ethical principles of psychologists and
code of conduct: 2010 amendment. Standard 8: Research and Publication.
Bulger, C.A., Matthews, R.A., & Hoffman, M.E. (2007). Work and personal life
boundary management: Boundary strength, work/personal life balance, and the segmentation-integration continuum.Journal of Occupational Health Psychology, 12(4), 365-375.
Darcy, C., McCarthy, A., Hill, J., & Grady, G. (2012). Work-life balance: One size fits
            all? An exploratory analysis of the differential effects of career stage. European
            Management Journal, 30(2), 111.
General Social Survey. (2010). Retrieved from
Kofodimos, J. (1993). Balancing Act. San Francisco, CA: Jossey-Bass Publishers.
Mazerolle, S.M., Pitney, W.A., Casa, D.J., & Pagnotta, K.D. (2011). Assessing strategies
to manage work and life balance of athletic trainers working in the National
Collegiate Athletic Association Division I setting. Journal of Athletic Training,
46(2),194-205.
Williams, C. (2008). Work-life balance of shift workers. Perspectives on Labour and
            Income, 20(3), 15-26.